Private Beta
Early access for select Shopify brands
Turn returns into exchanges. Not refunds.
Retflow helps Shopify brands automate returns, eliminate support tickets, and recover revenue with exchange-first return flows.
your order
Choose the item to return
How it works
A simple, automated return flow
From return request to refund or exchange — without manual work.
Customer submits a return
Customers use a self-service portal to request returns — no emails or support tickets.
Rules approve & label is generated
Smart return rules validate requests and automatically generate shipping labels.
Refunds, exchanges & tracking
Track returns in real time and automate refunds, exchanges, or store credit.
Core features
Built to remove friction from returns
Every feature is designed to reduce manual work, protect margins, and give customers a better return experience — without adding complexity.
Labels generated instantly — no support involved
Customers generate their return label in seconds through a self-service portal — no emails, no back-and-forth.
Auto-approve or decline returns
Set your return rules once. Retflow validates requests automatically and only escalates exceptions when needed.
Know exactly why returns cost you money
Track return reasons, volumes, and processing time in one place — so you can fix what drives refunds and recover revenue.
Prevent abusive returns before they hurt margins
Automatically enforce limits and checks to reduce abuse — without adding friction for legitimate customers.
Fewer “where is my return?” messages
Keep customers updated with live return tracking and automated notifications — without contacting support.
Convert refunds into exchanges and new sales
Make exchanges and store credit the default. Guide customers to a new size or product and turn returns into a second purchase.
Save time. Keep more revenue
Turn returns into recovered revenue
Remove manual work, reduce refunds, and turn returns into a better customer experience.
Without Retflow
❌ Returns create tickets — and quietly kill margins
Support inbox flooded with return requests
Endless emails, screenshots, order numbers, and back-and-forth that waste hours every week
No visibility on what’s happening
Customers ask “where is my return?”, your team hunts for status, and nothing is centralized.
Refunds become the default outcome
Manual processes lead to unnecessary refunds, avoidable mistakes, and lost revenue.
With Retflow
✅ Returns run on autopilot — without support involvement
Self-service portal that removes tickets
Customers submit returns and generate labels themselves — 24/7, without emailing support.
Real-time tracking and automated updates
Customers always know the status, which eliminates “where is my return?” messages.
Exchange-first outcomes that recover revenue
Make exchanges or store credit the default, and turn returns into a second purchase instead of a refund.
Audience fit
Who Retflow is for (and not for)
Built for Shopify brands that want fewer tickets and more exchanges.
- Shopify brands doing 100+ orders/month
- Fashion / Beauty / DTC (high return volume)
- Small support team (or overloaded support)
- Brands that want more exchanges / store credit and fewer refunds
- Stores that want a self-service returns portal (no more email back-and-forth)
- Handmade / custom one-offs (very specific return cases)
- Very low order volume stores (e.g., < 50/month)
- Brands that require 100% manual approval for every return
- Complex B2B returns workflows (highly custom RMAs)
Not sure? Apply anyway — we’ll tell you honestly if Retflow fits your setup.
Why Retflow
Built by people obsessed with
ecommerce operations
Retflow is built by a ecommerce operator who has dealt firsthand with return overload, endless support tickets, and refund loss.
Remove manual work
Automate repetitive return tasks so support teams can focus on real customer conversations — not spreadsheets and emails.
Reduce refunds
Encourage exchanges and store credit instead of cash refunds, protecting revenue without hurting customer satisfaction.
Improve the experience
Turn returns into a smooth, self-service flow that feels fast, transparent, and reassuring for customers.
Our focus is simple: remove friction, recover revenue, and make returns a better experience for everyone involved.
Built by a ecommerce merchant. Still operating stores today.
Beta program
Exclusive perks for early Beta users
Early access comes with long-term advantages — no hidden tradeoffs.
What you get
Priority access
Be among the first to run Retflow in production.
Lifetime discounted pricing
Lock your beta pricing even after public launch.
Direct influence
Your feedback shapes the roadmap and priority features.
Apply now — if you’re a fit, we’ll onboard you personally.
All you need to know
Frequently asked questions
Everything we get asked the most, answered clearly and quickly.
Beta access application
Join the beta program
Tell us a bit about your store. You’ll receive a response within 24–48 hours.